Tuesday, July 7, 2009

FAFSA-tation

I just got off the Live Help function of the FAFSA website (federal student aid -- optimal word "federal"). In order to get the best loans rates and conditions for school, one must first register on this website.

Naturally, I figured I would go back to the website after registering to find out how much federal loan money I was authorized to take out. Much to my chagrin, I could not find a link that led me to that screen. I did, however, find a status check link. My application had been processed!

Still unable to locate the dollar figure, I discovered the Live Help function. I explained my situation. The agent asked me for all of my personal information that I had already entered into the website so that she could check my status. Instead of citing all that to her (a repetitous act indeed), I cut to the chase. I had already seen my status; now I need the result. No can do, she told me.

It turns out that the FAFSA website only exists for registration purposes. ANY other information must be gathered directly from your school's financial aid office.

Excuse me?! Parlez vous france? So what, pray tell, is the function of the employees at FAFSA's Live Help? To eat up our tax dollars by regurgitating useless state drivel, telling us to ask someone else?

I could only laugh to keep from crying...

1 comment:

Unknown said...

Yea FAFSA is fun stuff. Just gotta be a little patient and you should get some info that it's been processed and how much you're getting.